Systems thinking for service operations design: facilitating double loop learning in Vietnamese tourism companies during COVID-19
| dc.cclicence | CC-BY-NC | en |
| dc.contributor.author | Jaaron, Ayham A. M. | |
| dc.contributor.author | Pham, Duong Thuy | |
| dc.date.acceptance | 2021-07-05 | |
| dc.date.accessioned | 2021-07-19T10:30:16Z | |
| dc.date.available | 2021-07-19T10:30:16Z | |
| dc.date.issued | 2021-07-05 | |
| dc.description.abstract | This study attempts to examine the impact of applying systems thinking approach for service operations design on operationalizing “double loop” learning in Vietnamese tourism companies as COVID-19 exit strategy. A case study was conducted in a leading cruise group company in Vietnam. Data were collected through in-depth interviews with 27 key informants and through archival documents collection. Results confirmed that systems thinking activated double loop learning by promoting three different drivers: systematic judges and acts, problem-based task force teams, and service innovation. This study provides several new insights and contributions to tourism research on how to deal with uncertain environments. | en |
| dc.funder | No external funder | en |
| dc.identifier.citation | Jaaron, A.A.M. and Pham, T.D. (2021) Systems thinking for service operations design: facilitating double loop learning in Vietnamese tourism companies during COVID-19. Proceedings of the EurOMA 2021 International Conference: Managing the “new normal”: The future of Operations and Supply Chain Management in unprecedented times, University of Sussex, UK, 5-7 July 2021. | en |
| dc.identifier.uri | https://dora.dmu.ac.uk/handle/2086/21116 | |
| dc.language.iso | en | en |
| dc.peerreviewed | Yes | en |
| dc.publisher | 28th EurOMA annual conference | en |
| dc.relation.ispartofseries | Managing the “new normal”: The future of Operations and Supply Chain Management in unprecedented times;38 | |
| dc.researchinstitute | Centre for Enterprise and Innovation (CEI) | en |
| dc.subject | Operations design | en |
| dc.subject | Systems thinking | en |
| dc.subject | Vietnamese tourism | en |
| dc.title | Systems thinking for service operations design: facilitating double loop learning in Vietnamese tourism companies during COVID-19 | en |
| dc.type | Conference | en |