Operational dilemmas in safety-critical industries: the tension between organizational reputational concerns and the effective communication of risk

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dc.cclicenceCC-BY-NCen
dc.contributor.authorEjiogu, Chibuzo
dc.contributor.authorEjiogu, Amanze
dc.contributor.authorAmbituuni, Ambisisi
dc.contributor.authorOmar, Maktoba
dc.date.acceptance2019-03-26
dc.date.accessioned2019-05-01T12:14:11Z
dc.date.available2019-05-01T12:14:11Z
dc.date.issued2019-05-08
dc.descriptionThe file attached to this record is the author's final peer reviewed version.en
dc.description.abstractOrganizations involved in safety-critical operations often deal with operational tensions especially when involved in safety-critical incidents that is likely to violate safety. In this paper, we set out to understand how the disclosures of safety-critical incidents take place in the face of reputational tension. Based on the case of the Nigerian National Petroleum Corporation (NNPC), we draw on image repair theory (IRT) and information manipulation theory (IMT) and adopt discourse analysis as a method of analysing safety-critical incident press releases and reports from the NNPC. We found NNPC deploying image repair as part of incident disclosures to deflect attention, evade blame and avoid issuing apologies. This is supported by the by violation of the conversational maxims. The paper provides a theoretical model for discursively assessing the practices of incident information disclosure by an organization in the face of reputational tension, and further assesses the risk communication implications of such practices.en
dc.funderNo external funderen
dc.identifier.citationAmbituuni, A., Ejiogu, C., Ejiogu, A. and Omar, M. (2019) Operational dilemmas in safety-critical industries: the tension between organizational reputational concerns and the effective communication of risk. Journal of Management & Organization,en
dc.identifier.doihttps://doi.org/10.1017/jmo.2019.27
dc.identifier.issn1833-3672
dc.identifier.urihttps://www.dora.dmu.ac.uk/handle/2086/17750
dc.language.isoenen
dc.peerreviewedYesen
dc.publisherCambridge University Pressen
dc.researchinstitutePeople, Organisations and Work Institute (POWI)en
dc.subjectOrganisational communicationen
dc.subjectSafety critical incidentsen
dc.subjectImage repairen
dc.subjectReputational concernen
dc.subjectRisk and safety communicationen
dc.subjectNNPCen
dc.subjectImage repair theory (IRT)en
dc.subjectInformation manipulation theory (IMT)en
dc.subjectBusiness Ethicsen
dc.subjectCorporate Social Responsibility (CSR)en
dc.titleOperational dilemmas in safety-critical industries: the tension between organizational reputational concerns and the effective communication of risken
dc.typeArticleen

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