Value Stream Mapping and Simulation Modelling for Healthcare Transactional Process Improvement

Lean management philosophy was originated in Japan from the Toyota production system. The main idea is to determine and eliminate waste. The concept of end-to-end value allows organizations to achieve competitive advantage through best quality product and services through minimum operational cost. These days there is more to be achieved by applying lean to services and transactional processes floors. Lean facilitators are facing challenges when trying to transform an organization to be a lean enterprise because it is possible in production systems, but that is not easier in the services and transactional sectors, which means there are challenges that should be considered. Some of the challenges for the service sector are; complex and mixed value streams, information and people are processed instead of parts and human interaction is a major part of the service sector.