Exploring compassionate managerial leadership style in reducing employees stress level during Covid-19 crisis: The case of Nigeria

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dc.cclicenceCC-BY-NCen
dc.contributor.authorOruh, E.S
dc.contributor.authorMordi, C
dc.contributor.authorDibia, Chianu Dibia
dc.date.acceptance2021-02-08
dc.date.accessioned2021-06-21T12:34:21Z
dc.date.available2021-06-21T12:34:21Z
dc.date.issued2021-04-29
dc.descriptionopen access articleen
dc.description.abstractPurpose – This study explores how compassionate managerial leadership style can help to mitigate workplace stressors and alleviate stress experiences among employees — particularly in an extreme situation, such as the current global COVID-19 pandemic. The study’s context is Nigeria’s banking, manufacturing and healthcare sectors, which have a history of high employee stress levels. Design/methodology/approach – Using a qualitative, interpretive methodology, the study adopts the thematic analysis process (TAP) to draw and analyse data from semi-structured telephone interviews with 10 banking, 11 manufacturing and 9 frontline healthcare workers in Nigeria. Findings – It was found that a compassionate managerial leadership can drive a considerate response to employees’ “fear of job (in)security”, “healthcare risk” and concerns about “work overload, underpayment and delayed payment”, which respondents considered to be some of the key causes of increased stress among employees during the current COVID-19 pandemic. Research limitations/implications – The study is limited to exploring the relationship between compassionate managerial leadership and an organisation’s ability to manage employee stress in the COVID19 situation, using 30 samples from organisations operating in three Nigerian cities and sectors. Future studies may involve more Nigerian cities, sectors and samples. It may also possibly include quantitative combination to allow generalisation of findings. Practical implications – In order to survive in extreme situations, such as the COVID-19 pandemic, organisations are forced to take drastic and often managerialist-driven work measures which can trigger high stress levels, low productivity and absenteeism among employees. Hence, organisations would benefit from implementing compassion-driven policies that are more inclusive and responsive to the workplace stressors facing employees. Originality/value – Employee stress has been widely explored in many areas, including definitions, stressors, strains, possible interventions and coping strategies. There remains, however, a dearth of scholarship on how management-leadership compassion can help to reduce employee stress levels in extreme conditions, such as the COVID-19 pandemic — particularly in emerging economiesen
dc.funderNo external funderen
dc.identifier.citationOruh, E.S., Mordi, C, Dibia, C.H., and Ajonbadi, H.A. (2021) Exploring compassionate managerial leadership style in reducing employees stress level during Covid-19 crisis: The case of Nigeria. Employee Relations.en
dc.identifier.doihttps://doi.org/10.1108/ER-06-2020-0302
dc.identifier.issn0142-5455
dc.identifier.urihttps://dora.dmu.ac.uk/handle/2086/21021
dc.language.isoenen
dc.peerreviewedYesen
dc.publisherEmeralden
dc.researchinstitutePeople, Organisations and Work Institute (POWI)en
dc.subjectStressen
dc.subjectCOVID-19en
dc.subjectCompassionen
dc.subjectManagerial leadershipen
dc.subjectNigeriaen
dc.titleExploring compassionate managerial leadership style in reducing employees stress level during Covid-19 crisis: The case of Nigeriaen
dc.typeArticleen

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