The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM

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dc.cclicenceCC-BY-NCen
dc.contributor.authorShafiq, M.en
dc.contributor.authorLazario, F.en
dc.contributor.authorHafeez, Khaliden
dc.date.accessioned2018-11-07T15:45:36Z
dc.date.available2018-11-07T15:45:36Z
dc.date.issued2017-02-22
dc.descriptionThe author's final peer reviewed version can be found by following the URI link. The Publisher's final version can be found by following the DOI link.en
dc.description.abstractTotal quality management (TQM) is a widely used management philosophy across many sectors. Organisations implement TQM in order to gain competitive advantage in terms of quality, productivity, customer satisfaction, and profitability. However, the literature seems inconclusive about the positive effect of TQM on organisational performance. The effect of national culture on TQM implementation is gaining importance; thus, several studies argue that the effect of TQM practices on organisational performance needs to be evaluated in different social, cultural, and economic settings. Furthermore, this study also contributes in the important debate in the operations management literature related to convergence versus divergence argument in TQM implementation. Therefore, this study provides empirical evidence from a developing country in South Asia. Data were collected from the member companies of All Pakistan Textile Mills Association by using a questionnaire. The questionnaires were sent to 210 textile companies and the respondents were quality or production managers. Structural equation modelling was used to investigate the effect of TQM practices on organisational performance. The findings of this study indicate that TQM has a highly positive effect on organisational performance. These findings support the divergence argument, which indicates that the positive effect of TQM on organisational performance is not limited only to companies located in developed nations, but can also be equally achieved in other parts of the world.en
dc.exception.reasonauthor was not DMU staff at the time of publication, available on Abertay Uni repositoryen
dc.exception.ref2021codes254aen
dc.funderN/Aen
dc.identifier.citationShafiq, M., Lasrado, F., Hafeez;. K. (2017) The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Quality Management & Business Excellence, pp.1-22.en
dc.identifier.doihttps://doi.org/10.1080/14783363.2017.1283211
dc.identifier.urihttps://rke.abertay.ac.uk/en/publications/the-effect-of-tqm-on-organisational-performance-empirical-evidenc
dc.identifier.urihttp://hdl.handle.net/2086/17101
dc.language.isoenen
dc.peerreviewedYesen
dc.projectidN/Aen
dc.publisherTaylor & Francisen
dc.researchgroupCentre for Enterprise and Innovation (CEI)en
dc.subjectTQMen
dc.subjectOrganisational Performanceen
dc.subjectqulaity managementen
dc.subjectbusines excellenceen
dc.subjectquality improvementen
dc.titleThe effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEMen
dc.typeArticleen

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