Quality improvement in pharmacy practice

An overview of the quality improvement philosophy, the common methods, tools and approaches used with pharmacy examples showing how it can continuously improve practice. After reading this article, you should be able to:

• Describe what is meant by the terms ‘quality’ and ‘quality improvement’ (QI);
• Explain the importance of QI in practice and outline common models, methods and tools;
• Understand how to apply QI methods in pharmacy and other healthcare settings;
• Identify a quality issue, define the problem, apply QI methods, evaluate and disseminate the outcomes.