Computing for social good: Supporting microfinance institutions in Zambia

Date

2019-05-10

Advisors

Journal Title

Journal ISSN

ISSN

1681-4835

Volume Title

Publisher

Wiley

Type

Article

Peer reviewed

Yes

Abstract

We investigate whether information and communication technologies (ICTs) can be used to achieve social good as they are implemented in microfinance institutions (MFIs) in Zambia. We find through information gathered from interviews with MFI officials that their organizations are focused primarily on survival in a competitive financial climate. Additionally, our findings reveal that most MFI business within the context of ICTs only promotes social good by default and not by design. This means that social good is not a primary mover or something that MFIs plan to achieve when they integrate ICTs into their business models but that it happens because of the assumed mission of primarily serving the informal sector small business and microbusiness and the low‐income clients.

Description

The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.

Keywords

Citation

Wakunuma, K., Siwale, J. and Beck, R. (2019) Computing for Social Good: Supporting Microfinance Institutions in Zambia. The Electronic Journal of Information Systems in Developing Countries. 85 (3), e12090

Rights

Research Institute

Centre for Computing and Social Responsibility (CCSR)