A Web Information System to Improve the Digital Library Service Quality

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dc.contributor.authorCabrerizo, F. J.en
dc.contributor.authorMartinez, Maria Angelesen
dc.contributor.authorLopez-Gijon, Javieren
dc.contributor.authorChiclana, Franciscoen
dc.contributor.authorHerrera-Viedma, Enriqueen
dc.date.accessioned2015-06-05T08:44:42Z
dc.date.available2015-06-05T08:44:42Z
dc.date.issued2015
dc.description.abstractTo asses the quality of the services provided by a digital library, traditional measures, such as the size of its collection, have usually been utilized. However, service quality also has to be evaluated by considering users’ expectations. In addition, as a digital library plays an important role in the educational progress of a society, it is very important not only to measure the quality of its services but also to improve them. In this contribution, we present a web information system which supports the staff of a digital library to carry out decisions with the aim of improving the services offered by it. To do so, this system provides some advice taking into account both objective criteria, related to quantitative data, and subjective criteria, related to users’ judgments.en
dc.funderFEDERen
dc.funderAndalusian Excellence Projecten
dc.identifier.citationCabrerizo, F.J. et al. (2015) A Web Information System to Improve the Digital Library Service Quality. Proceedings of the IEEE International Conference on System Science and Engineering (ICSSE 2015). Morioka, Japan.en
dc.identifier.urihttp://hdl.handle.net/2086/11017
dc.language.isoenen
dc.peerreviewedYesen
dc.projectidTIN2013-40658-Pen
dc.projectidTIC-5991en
dc.researchgroupCentre for Computational Intelligenceen
dc.researchinstituteInstitute of Artificial Intelligence (IAI)en
dc.subjectWeben
dc.subjectLibQUAL+en
dc.subjectdigital librariesen
dc.titleA Web Information System to Improve the Digital Library Service Qualityen
dc.typeConferenceen

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