Service quality in internet banking: the importance of customer role.

Broderick, Anne; Vachirapornpuk, S.

Service quality in internet banking: the importance of customer role.

Date

2002

Authors

Broderick, Anne
Vachirapornpuk, S.

ISSN

0263-4503

DOI

https://doi.org/10.1108/02634500210445383

Publisher

MCB University Press

Type

Article

Peer reviewed

Yes

Citation

Broderick, A. and Vachirapornpuk, S. (2002) Service quality in internet banking: the importance of customer role. Market Intelligence and Planning, 20 (6), pp. 327-335.

URI

http://hdl.handle.net/2086/3091

Collections

School of Leadership, Management and Marketing

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Service quality in internet banking: the importance of customer role.

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