‘Full of sound and fury, signifying nothing’ interrogating new skill concepts in service work — the view from two UK call centres

Date

2009

Advisors

Journal Title

Journal ISSN

ISSN

Volume Title

Publisher

Sage

Type

Article

Peer reviewed

Yes

Abstract

Description

Keywords

Citation

Lloyd, C. and Payne, J. (2009) Full of sound and fury, signifying nothing’: interrogating the new skill concepts in service work – the view from two call centres. Work, Employment and Society, 24 (4), pp. 617-634

Rights

Research Institute

People, Organisations and Work Institute (POWI)
Centre for Urban Research on Austerity (CURA)