‘Full of sound and fury, signifying nothing’ interrogating new skill concepts in service work — the view from two UK call centres
Date
2009
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Journal Title
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Volume Title
Publisher
Sage
Type
Article
Peer reviewed
Yes
Abstract
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Citation
Lloyd, C. and Payne, J. (2009) Full of sound and fury, signifying nothing’: interrogating the new skill concepts in service work – the view from two call centres. Work, Employment and Society, 24 (4), pp. 617-634