"It's just the nature of the job at the end of the day": pay and job quality in mass market call centres
Date
2008
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Russell Sage Foundation
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Book chapter
Peer reviewed
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Citation
Lloyd, C., Mason, G., Osborne, M. and Payne, J. (2008) "It's just the nature of the job at the end of the day": pay and job quality in mass market call centres. In: C. Lloyd, G. Mason and K. Mayhew (eds) Low Wage Work in the UK, New York: Russell Sage Foundation.