"It's just the nature of the job at the end of the day": pay and job quality in mass market call centres

Date

2008

Advisors

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DOI

Volume Title

Publisher

Russell Sage Foundation

Type

Book chapter

Peer reviewed

Abstract

Description

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Citation

Lloyd, C., Mason, G., Osborne, M. and Payne, J. (2008) "It's just the nature of the job at the end of the day": pay and job quality in mass market call centres. In: C. Lloyd, G. Mason and K. Mayhew (eds) Low Wage Work in the UK, New York: Russell Sage Foundation.

Rights

Research Institute

People, Organisations and Work Institute (POWI)
Centre for Urban Research on Austerity (CURA)