A Sensemaking Approach to Tablet Users’ Accommodating Practices

Date

2013

Advisors

Journal Title

Journal ISSN

ISSN

DOI

Volume Title

Publisher

International Conference on Information Systems (ICIS)

Type

Conference

Peer reviewed

Yes

Abstract

As mobile devices permeate daily life, several studies investigate how users react when technology falls short of their expectations. In this paper, we deploy a data/frame model to examine sensemaking processes through which users approach their interaction with the tablet under conditions of discomfort. We show that users eventually handle such problematic episodes by adopting one of three identified practices: they choose to defer tasks until the situation changes or abandon the platform altogether; they develop workarounds at different levels of mastery; or they proceed by reframing their expectations for the mobile platform. The paper’s contribution is twofold. Investigating user narratives on interaction, our study explicates the sensemaking processes through which users adopt one of the three practices. On a practical level, its results can inform IT artefact and application design by offering insight on how users proceed in bridging the gap between their expectations and the situation at hand.

Description

Best Paper Award

Keywords

Case study/studies, User behaviour, IT artefact, workaround, tablet, sensemaking, iPad

Citation

Zamani, E.D., Giaglis, G.M., Pouloudi, A. (2013) A Sensemaking Approach to Tablet Users’ Accommodating Practices. Proceedings of the International Conference on Information Systems (ICIS 2013), December 15-18, Milan, Italy

Rights

Research Institute

Centre for Computing and Social Responsibility (CCSR)