End-user frustrations and failures in digital technology: exploring the role of Fear of Missing Out, Internet addiction and personality

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dc.cclicenceCC-BYen
dc.contributor.authorHadlington, L. J.en
dc.contributor.authorScase, M. O.en
dc.date.acceptance2018-10-16en
dc.date.accessioned2018-10-23T09:11:43Z
dc.date.available2018-10-23T09:11:43Z
dc.date.issued2018-11-01
dc.descriptionopen access articleen
dc.description.abstractThe present study aimed to explore the potential relationship between individual differences in responses to failures with digital technology. In total, 630 participants (50% male) aged between 18e68 years (M ¼ 41.41, SD ¼ 14.18) completed an online questionnaire. This included a self-report, response to failures in digital technology scale, a measure of Fear of Missing Out, Internet addiction, and the BIG-5 personality traits. Fear of Missing Out, Internet addiction, extraversion, and neuroticism all served as significant positive predictors for maladaptive responses to failures in digital technology. Agreeableness, conscientiousness, and openness acted as significant negative predictors for maladaptive responses to failures in digital technology. The responses to failures in digital technology scale presented good internal reliability, with items loading onto four key factors, these being; ‘maladaptive responses’, ‘adaptive responses’, ‘external support and venting frustrations’, and ‘anger and resignation’. The findings are discussed in the context of the end user experience, particularly where individual differences are seen to influence the level of frustration arising from a failure. The findings are also seen as a potential route for reducing the negative impact of failures in digital technology, particularly in the context of organisational productivity and responses to malicious cyberattacks.en
dc.exception.reasonThe output was published as gold open accessen
dc.funderN/Aen
dc.identifier.citationHadlington, L.J. and Scase, M.O. (2018) End-user frustrations and failures in digital technology: exploring the role of Fear of Missing Out, Internet addiction and personality. Heliyon, 4, e00872.en
dc.identifier.doihttps://doi.org/10.1016/j.heliyon.2018.e00872
dc.identifier.urihttp://hdl.handle.net/2086/16791
dc.language.isoenen
dc.peerreviewedYesen
dc.projectidN/Aen
dc.researchgroupPsychology and Technologyen
dc.researchinstituteInstitute for Psychological Scienceen
dc.subjectFrustrationen
dc.subjectDigital technologyen
dc.subjectFear of Missing Outen
dc.subjectInternet Addictionen
dc.titleEnd-user frustrations and failures in digital technology: exploring the role of Fear of Missing Out, Internet addiction and personalityen
dc.typeArticleen

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