Digital transformation for prisons: Developing a needs-based strategy

A digital revolution is upon our penal system – the inevitability of digital transformation is set to shape the way justice is done and experienced. This article identifies some important considerations for digital transformation in prison settings. There are some small yet very promising initiatives in many jurisdictions, and in these early stages of introducing digital technologies for prisoners and staff to use there are still some fundamental barriers. Therefore getting it right within the secure landscape brings further challenges for services. This article argues for prison organizations to develop their digital provision that centres the end user at the heart of their transformation.