An Investigation into the Adoption, Implementation and Utilisation of Campus Portals: A Comparative Case Study of Saudi and U.K. Universities.

Enterprise Information Portals (EIPs) have become crucial components in contemporary organisations, including universities. Campus portals (CPs) have found their way into the academic environment and universities are increasingly implementing these technologies. While there are many studies concerning EIPs in organisations, there are few studies that touch this issue in the academic environment. This study investigates factors affecting the adoption, implementation and utilisation of CPs from the implementers’ and users’ perspectives. It adopts a comparative approach based on multiple case studies in some Saudi and UK universities. Data was collected through semi-structured interviews and documentation, which was analysed using hermeneutics and other qualitative data analysis techniques.

Findings show that adoption and implementation of CPs are affected by factors including: technological, organisational, environmental, financial, innovation and user-related factors. Results from the users perspective reveal that although CPs are perceived to be useful in terms of accessing information and services, there are many concerns related to system, content and service quality. Moreover, the study has identified two main gaps between users and the implementers: a communication gap and an expectations gap. Consequently, users complained about a lack of user involvement and poor communication. Findings are interpreted using elements from institutional theory. Development of CPs is affected by many institutional factors such as coercive, mimetic, normative and competitive pressures. Furthermore, the introduction of CPs could lead to a clash of institutional logics among various stakeholders. Institutional arguments are likely to arise between portal teams and other campus constituents such as service providers and users. This study has three major contributions. First, it used institutional theory to investigate CPs adoption and implementation. As a result, it extends the line of research on the use of this theory to study IS in organisations. Second, it responds to calls from other IS researchers to study portals by conducting in-depth field investigation using qualitative research. Third, it addresses issues related to the development of bilingual portals in universities.