A unifying view of goods and services supply chain management.

Date

2011

Advisors

Journal Title

Journal ISSN

ISSN

0264-2069

Volume Title

Publisher

Routledge

Type

Article

Peer reviewed

Yes

Abstract

Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

Description

Keywords

service operations, constructs, inventory, capacity, immediately usable service

Citation

Niranjan, T.T. and Weaver, M. (2011) A unifying view of goods and services supply chain management. The Service Industries Journal, 31 (14), pp. 2391-2410.

Rights

Research Institute