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    • Department of Politics, People & Place
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    ‘Full of sound and fury, signifying nothing’ interrogating new skill concepts in service work — the view from two UK call centres

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    Date
    2009
    Author
    Lloyd, C.;
    Payne, Jonathan
    Metadata
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    Citation : Lloyd, C. and Payne, J. (2009) Full of sound and fury, signifying nothing’: interrogating the new skill concepts in service work – the view from two call centres. Work, Employment and Society, 24 (4), pp. 617-634
    URI
    http://hdl.handle.net/2086/7821
    DOI
    http://dx.doi.org/10.1177/0950017009344863
    Research Institute : People, Organisations and Work Institute (POWI)
    Research Institute : Centre for Urban Research on Austerity (CURA)
    Peer Reviewed : Yes
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    • Department of Politics, People & Place [1102]

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