‘Full of sound and fury, signifying nothing’ interrogating new skill concepts in service work — the view from two UK call centres
Citation : Lloyd, C. and Payne, J. (2009) Full of sound and fury, signifying nothing’: interrogating the new skill concepts in service work – the view from two call centres. Work, Employment and Society, 24 (4), pp. 617-634
Research Institute : People, Organisations and Work Institute (POWI)
Research Institute : Centre for Urban Research on Austerity (CURA)
Research Institute : Centre for Urban Research on Austerity (CURA)
Peer Reviewed : Yes