Withering the citizen, managing the consumer: complaints in healthcare settings
Citation : Allsop, J. and Jones, K. (2008) Withering the citizen, managing the consumer: complaints in healthcare settings. Social Policy and Society, 7 (2), pp. 233-244.
ISSN : 1474-7464
Research Group : Health Policy Research Unit
Research Institute : Institute of Health, Health Policy and Social Care
Research Institute : Local Governance Research Centre (LGRC)
Research Institute : Local Governance Research Centre (LGRC)