Learning to be Sustainable in ICT for Development: A Citizen Engagement Initiative in South Africa
The uncertainty and complexity of ICT4D projects call into question the suitability of conventional approaches to project management that are imposed exogenously, particularly in relation to the challenge of supporting sustainability and resilience. Attempts to transfer knowledge or ownership to local stakeholders or other responsible bodies fail, and consequently many worthwhile initiatives become unsustainable. The problem is particularly acute in the case of citizen engagement projects, where diverse stakeholders are involved and perspectives need to merge when identifying and realising the benefits of the initiative. Borrowing from literature on project management, knowledge management and organisational learning, this paper draws on experiences from a citizen engagement initiative for basic service delivery in a local municipality in South Africa, by reflecting on the learning processes that can contribute to ongoing sustainability in such projects in the global South. The findings highlight the value of emergent learning and negotiation rather than rigid processes linked to predetermined success factors that are typically adopted in project-based ICT4D initiatives.
Citation : Pade-Khene C. and Lannon J. (2017) Learning to Be Sustainable in ICT for Development: A Citizen Engagement Initiative in South Africa. In: Choudrie J., Islam M., Wahid F., Bass J., Priyatma J. (eds) Information and Communication Technologies for Development. ICT4D 2017. IFIP Advances in Information and Communication Technology, 504. Springer, Cham
ISBN : 9783319591117
Research Institute : Centre for Computing and Social Responsibility (CCSR)
Peer Reviewed : Yes