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    Work intensification and Ambidexterity - the Notions of Extreme and ‘Everyday’ Experiences in Emergency Contexts: Surfacing Dynamics in the Ambulance Service

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    Date
    2019-05-23
    Author
    Wankhade, Paresh;
    Stokes, Peter;
    Tarba, Shlomo;
    Rogers, Peter
    Metadata
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    Abstract
    Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in microsettings. How such micro-episodes interact with macro-extreme dynamics remains underexplored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.
    Description
    The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.
    Citation : Wankhade, P. Stokes, P, Tarba, S and Rogers, P. (2019) Work intensification and Ambidexterity - the Notions of Extreme and ‘Everyday’ Experiences in Emergency Contexts: Surfacing Dynamics in the Ambulance Service. Public Management Review,
    URI
    https://www.dora.dmu.ac.uk/handle/2086/17880
    DOI
    https://doi.org/10.1080/14719037.2019.1642377
    ISSN : 1471-9037
    Research Institute : Centre for Enterprise and Innovation (CEI)
    Peer Reviewed : Yes
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    • Department of Management and Entrepreneurship [775]

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