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    A Critical Perspective of Engagement in Online Health Communities

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    Date
    2019-05-30
    Author
    Hur, Inkyoung;
    Cousins, Karlene;
    Stahl, Bernd Carsten, 1968-
    Metadata
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    Abstract
    Many individuals go to online health communities to obtain emotional and information support. We employ critical discourse analysis (CDA) to examine the discourse in five online childhood immunization forums to identify online practices related to engagement and emancipation. We identify four online engagement discourse types in online health communities: cognitive, emotional, behavioral, and political. Consistent with our critical perspective, we identify drivers and obstacles to emancipation. The obstacles to emancipation include the adverse consequences of building online knowledge and collective intelligence, shifts in patient-physician relationships, and “Big” institutional power. Members’ suggestions for empowering community members include encouraging members to conduct their own research on childhood immunization and to differentiate between facts and opinions. These findings suggest that sensemaking is one way to emancipate online health community members, while highlighting the challenges of using online communities to promote emancipation.
    Description
    The file attached to this record is the author's final peer reviewed version.
    Citation : Hur, I., Cousins, K. and Stahl, B. C. (2019) A Critical Perspective of Engagement in Online Health Communities. European Journal of Information Systems,
    URI
    https://www.dora.dmu.ac.uk/handle/2086/17778
    DOI
    https://doi.org/10.1080/0960085x.2019.1620477
    ISSN : 0960-085X
    Research Institute : Centre for Computing and Social Responsibility (CCSR)
    Peer Reviewed : Yes
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    • School of Computer Science and Informatics [2679]

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