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dc.contributor.authorBakewell, Lyndseyen
dc.contributor.authorVasileiou, Konstantinaen
dc.contributor.authorLong, Kielen
dc.contributor.authorAtkinson, Marken
dc.contributor.authorRice, H.en
dc.contributor.authorBarreto, Manuelaen
dc.contributor.authorBarnett, Julieen
dc.contributor.authorWilson, Michaelen
dc.contributor.authorLawson, Shaunen
dc.contributor.authorVines, Johnen
dc.date.accessioned2018-11-01T13:34:05Z
dc.date.available2018-11-01T13:34:05Z
dc.date.issued2018-04
dc.identifier.citationBakewell et al. (2018) Everything we do, everything we press: Data-driven remote performance management in a mobile workplace. Conference on Human Factors in Computing Systems - Proceedings,en
dc.identifier.isbn9781450356206
dc.identifier.urihttp://hdl.handle.net/2086/16988
dc.description.abstract© 2018 Copyright is held by the owner/author(s). This paper examines how data-driven performance monitoring technologies affect the work of telecommunications field engineers. As a mobile workforce, this occupational group rely on an array of smartphone applications to plan, manage and report on their jobs, and to liaise remotely with managers and colleagues. These technologies intend to help field engineers be more productive and have greater control over their work; however they also gather data related to the quantity and effectiveness of their labor. We conducted a qualitative study examining engineers' experiences of these systems. Our findings suggest they simultaneously enhance worker autonomy, support co-ordination with and monitoring of colleagues, but promote anxieties around productivity and the interpretation of data by management. We discuss the implications of datadriven performance management technologies on worker agency, and examine the consequences of such systems in an era of quantified workplaces.en
dc.language.isoenen
dc.publisherAssociation for Computing Machineryen
dc.subjectCreative Practiceen
dc.subjectDesignen
dc.subjectLonelinessen
dc.subjectLone Workingen
dc.titleEverything we do, everything we press: Data-driven remote performance management in a mobile workplaceen
dc.typeConferenceen
dc.identifier.doihttps://dx.doi.org/10.1145/3173574.3173945
dc.peerreviewedYesen
dc.explorer.multimediaNoen
dc.funderESRC (Economic and Social Research Council)en
dc.projectidES/M003558/1en
dc.cclicenceCC BYen
dc.date.acceptance2018-01-03en
dc.researchinstituteInstitute of Drama, Dance and Performance Studiesen


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