Everything we do, everything we press: Data-driven remote performance management in a mobile workplace
© 2018 Copyright is held by the owner/author(s). This paper examines how data-driven performance monitoring technologies affect the work of telecommunications field engineers. As a mobile workforce, this occupational group rely on an array of smartphone applications to plan, manage and report on their jobs, and to liaise remotely with managers and colleagues. These technologies intend to help field engineers be more productive and have greater control over their work; however they also gather data related to the quantity and effectiveness of their labor. We conducted a qualitative study examining engineers' experiences of these systems. Our findings suggest they simultaneously enhance worker autonomy, support co-ordination with and monitoring of colleagues, but promote anxieties around productivity and the interpretation of data by management. We discuss the implications of datadriven performance management technologies on worker agency, and examine the consequences of such systems in an era of quantified workplaces.
Citation : Bakewell et al. (2018) Everything we do, everything we press: Data-driven remote performance management in a mobile workplace. Conference on Human Factors in Computing Systems - Proceedings,
ISBN : 9781450356206
Research Institute : Institute of Drama, Dance and Performance Studies
Peer Reviewed : Yes
- School of Arts