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dc.contributor.authorOzawa-Meida, L.en
dc.contributor.authorWilson, Carolineen
dc.contributor.authorFleming, P. D.en
dc.contributor.authorStuart, Graemeen
dc.contributor.authorHolland, Carlen
dc.date.accessioned2017-08-30T15:39:49Z
dc.date.available2017-08-30T15:39:49Z
dc.date.issued2017-08-19
dc.identifier.citationOzawa-Meida, L., Wilson, C., Fleming, P., Stuart, G. and Holland, C. (2017) Institutional, social and individual behavioural effects of energy feedback in public buildings across eleven European cities. Energy Policy, 110, pp. 222-233en
dc.identifier.urihttp://hdl.handle.net/2086/14445
dc.descriptionThe file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.en
dc.description.abstractBetter understanding of the factors influencing how people use energy in public buildings can help deliver more effective CO2 reduction strategies. This paper describes the institutional, social and individual behavioural effects of communication campaigns in over 500 public buildings in 11 European cities. These campaigns involved engaging with staff to reduce energy use through feedback services based on information from sub hourly meter readings. A summative evaluation was conducted to understand impacts of different information provision in these cities. Qualitative data were gathered through a set of interviews with 40 building professionals at the central or building level. These interviews identified differences in how the energy efficiency communication-based campaigns were implemented at each site and elicited factors to explain how users’ perceptions and understanding changed as a result of the interventions. The evaluation framework helped to identify not only improvements in the delivery of communication-based campaigns, but also the communication factors that impacted on individual behaviour change. The research highlighted the influence of institutional and social effects on individual beliefs and norms. To achieve more effective change in attitudes to reduce use, energy feedback needs to be supported with engagement activities, such as energy coaches, campaigns, and interactive online fora.en
dc.language.isoenen
dc.publisherElsevieren
dc.subjectPublic buildingsen
dc.subjectenergy feedbacken
dc.subjectevaluationen
dc.subjectqualitative interviewsen
dc.subjectbehaviour changeen
dc.subjectengagementen
dc.titleInstitutional, social and individual behavioural effects of energy feedback in public buildings across eleven European citiesen
dc.typeArticleen
dc.identifier.doihttps://doi.org/10.1016/j.enpol.2017.08.026
dc.researchgroupInstitute of Energy and Sustainable Developmenten
dc.peerreviewedYesen
dc.explorer.multimediaNoen
dc.funderEuropean Commission within the ICT Policy Support Programmeen
dc.projectidGrant Agreement 297273en
dc.cclicenceCC-BY-NC-NDen
dc.date.acceptance2017-08-11en
dc.researchinstituteInstitute of Energy and Sustainable Development (IESD)en


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