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Does Ownership Matter for Service Delivery Value? An Examination of Citizens’ Service Satisfaction
Governments across the world outsource service delivery to external agents, but does ownership matter for service delivery value? Though theory points to clear ownership differences on effectiveness, there remains limited ...
Public Service Performance: Exploring the Effects of Strategy Configurations Among Ownership Types
(Taylor and Francis, 2017-05-14)
We focus on ownership as a critical issue for service delivery and examine under which strategy configurations ownership types realize performance. Examining different ownership types that coexist in service delivery ...