Now showing items 1-2 of 2
Does Ownership Matter for Service Delivery Value? An Examination of Citizens’ Service Satisfaction
Governments across the world outsource service delivery to external agents, but does ownership matter for service delivery value? Though theory points to clear ownership differences on effectiveness, there remains limited ...
Affective Commitment within the Public Sector: Antecedents and Performance Outcomes between Ownership Types
(Public Management Review - Taylor and Francis Journals, 2018-03-01)
How to generate affective commitment and realize its performance potential is deemed critical to public management. But in the context of service outsourcing, does ownership type influence its antecedents and performance ...