By focusing on Facebook as an emerging social media (SM) customer services channel, this research provides an insight into social media service encounters. Data were collected from the Facebook pages of two British banks. ...

Gypsies and Travellers are increasingly part of a debate by politicians and the media in the U.K. This discourse is not a benign reflection of events; instead it is part of a complex mechanism of control. There is a difficult ...

International trade in Africa could be one of the antidotes to the precarious poverty and economic deficiency in which the continent finds itself. An outward orientation towards international trade opens the continent to ...

Citizenship appears to be one of the new buzz words, not just in education, but covering many aspects of our lives. Typing the word ‘citizenship’ into the Google search engine, for example, results in over 1.7 million ...

One of the most important challenges facing Political Science Faculty is the way in which the curriculum engages with, and responds to, the populist tide that has spread across a significant number of countries in recent ...

Public Affairs: Even the name of the serious part of Journalism courses is problematic. For years this absolutely essential, but often maligned, part of so many university Journalism courses, has been taught by ‘a guy ...

This study explores the psychological factors that influence market diffusion of popular culture digital services. Digital service websites have been diffusing through global markets with relative ease, but the factors ...

Abstract This paper reports upon an exploratory study into audience perceptions of television sponsorship. Two areas are considered; the relationship between television sponsorship and advertising, particularly in terms ...