Now showing items 1-10 of 25
An exploration into student associations of communications to service quality and source credibility
The purpose of this working paper is to investigate student perceptions towards communications in relation to service quality expectations and source credibility when selecting universities. Adopting a programme of qualitative ...
An investigation of multi-stakeholder value co-creation processes: a conceptual model of customer engagement, co-creation, and their impact on customer satisfaction and behavioural intentions
(50th Academy of Marketing Conference, 3-6 July 2017, Hull University Business School, 2017)
Despite theoretical advances in the customer engagement and value co-creation literature, empirical research synthesising these two areas is lacking. The present paper is an attempt to bring together in a conceptual model ...
The Public Sector Equality Duty: Formal Equality, Institutional Processes and Legal Compliance in Higher Education
The aim of this paper is to build on a previous paper which explored the politics and perspectives of various social actors regarding anti-discrimination legislation and equality within a higher education setting. This ...
Equality Processes in Higher Education: A Case Study
The aim of this paper is to discuss the impact of the politics and perceptions relating to equality on compliance with legislative requirements as reflected through the equality processes within a case study institution. ...
I *Heart* Consent Week
Liberalism and Race Equality in Higher Education: The Shift from the Mandatory to the Persuasive
This paper examines a twenty year period to explore the salience of race equality in higher education in the UK. While research evidence accumulates to demonstrate that staff and students from minority ethnic groups continue ...
Consent on Campus - Challenging Gender Based Violence
The National Union of Students (NUS) in UK initiated a campaigned called ‘I Heart Consent’ in 2014 which aimed to raise awareness of consent and challenge myths around gender based violence. The campaign followed research ...
Equality in Legal Assessment: A Scoping Study
(Web Journal of Current Legal Issues, 2009-06-26)
This paper analyses the performance of students taking compulsory LL.B modules at the University of Northampton between 2002-3 and 2006-7. The grades for each student in each element of assessment on each compulsory module ...