School of Leadership, Management and Marketing

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  • ItemOpen Access
    The Role of Tradition in Crisis – ‘Women and Children First’
    (British Academy Of Management, 2024-09-02) Thompson, Ed; Buckley, Daniel
    This paper considers how solutions created during crisis by bricolage can permeate the popular narrative to become traditions, using the example of ‘women and children first’ established in 1852 during the sinking of HMS Birkenhead off the coast of South Africa. The theoretical implications include bricolaged solutions lasting over many years between and across situations.
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    Creating inclusive spaces for inclusive events
    (Times Higher Education, 2024-06-24) de Main, Leanne; Wilkinson, Meredith
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    Inclusive Leadership and Responsible Innovation
    (Routledge, 2020-03-17) Chui, Susanna L. M.
    Inclusive leadership is a unique leading process that involves the relational dynamics amongst leaders, followers and informal leaders. These dynamics create a caring, open-minded, supportive but also dynamic work environment that promotes not only positive psychology but also responsible innovation. This chapter presents a review with a contingency perspective of inclusive leadership and a discussion of how inclusive leadership is applied within the work integration social enterprise (WISE) context. This chapter is structured in five parts. First, the situational factors of inclusive leadership are discussed. Second, the elaboration on how these factors play out in WISEs are advanced. Third, the concept of responsible innovation is explained and its relationship with inclusive leadership is provided. Fourth, a WISE case showing the relationship between inclusive leadership and responsible innovation is given as an illustration. Finally, the conclusion asserts that the social enterprise sector offers a rich research site for understanding the complexity of inclusive leadership.
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    The Role of Research Universities in Catalyzing Value Creation
    (De Gruyter, 2023-11-06) Gali, Nazha; Chui, Susanna L. M.
    Through this chapter we focus on the impact of research universities’ publicly funded research projects on the economy in terms of knowledge creation, knowledge transfer, and business ethics promotion. We aim to answer the research question of how universities and science can provide tools that have a positive effect on the economy, including small and medium enterprises (SMEs). This chapter sheds light on how universities provide tools, evidence, and new knowledge that catalyze value creation. With the illustrations of two university contexts, one in the US and the other in Hong Kong, we offer insights on how scientific research projects do not only serve the sole purpose of publication. Scientific research projects serve to connect the academic and practice fields in knowledge creation and exchange; to create an experiential learning ground for students; and to provide examination and curation of market trends for sectoral growth. Through the first part of the book chapter, we present past research on the impact of universities on the economy, SMEs, and their communities. The second part of the chapter explains the data curation efforts led at the Institute for Research on Innovation and Science (IRIS), which is a consortium of US research universities adopting large administrative data, to investigate and provide the evidence of the effect of higher education universities on the economy, SMEs, the career pathways of students, and on national prosperity. We examine cases in which federally funded projects have led to a positive impact on the economy, including SMEs. The third part of the chapter examines the engagement of business school students in the examination of entrepreneurial ethics in a research university in Hong Kong, a rising economy. Students were engaged in an active knowledge creation process. The experience of students’ research contribution to a business ethics index which was published annually for ten years is discussed. Students at a business school who collected data for a Junzi Corporation Survey every year in Hong Kong embarked on a learning journey that stimulated their business ethics learning. The outcomes of the research serve to inform the business sectors in terms of the values that shape responsible management towards the important customer stakeholder group.
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    Social-cognitive, relational, and identity-based approaches to leadership
    (Elsevier, 2016-09-01) Lord, Robert G.; Gatti, Paola; Chui, Susanna L. M.
    We review the leadership literature published in this journal during the 50 years since its inception. Our focus is on three major contributions to leadership theory – social-cognitive, leader–member exchange, and social identity theories – as well as the role in advancing leadership theory of seminal theories published in this journal. During this period, the conceptualization of leadership has become more inclusive and dynamic, expanding to include both leaders and followers, and their team and organizational context. Dynamics pertain not only to the development over time in leader–member relationship, but also to within-person changes in active identities and behavioral styles that repeatedly occur. This complexity creates sensemaking challenges for all parties, as they both create and experience leadership processes.
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    Community-Based Responsible Leadership and Social Value Creation in Social Enterprise Context
    (Springer, 2021-11-01) Chui, Susanna L. M.; Gali, Nazha
    This chapter proposes a model of community-based responsible leadership which focuses on moral identification at individual and team levels within the context of social entrepreneurship. In this proposal, we first discuss the organizing principles of a community and the relevance of studying responsible leadership within the context of social entrepreneurship. Then the contributions of this chapter are outlined. Integrating theories of social identity model of leadership, collective action, and moral identity, a multi-level model of collective responsible leadership that results in social value creation is conceptualized.
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    Dual Process Models of Self-Schemas and Identity
    (Routledge, 2017-12-22) Lord, Robert G.; Chui, Susanna L. M.
    This chapter provides a background that underpins the framework for understanding cognitive processing and identity activation. It focuses on the individual versus social distinction in combination with dual processing perspective, using leadership as an illustrative example. The chapter describes some of the self-related theories and self-processes in the overarching framework. It discusses leadership and identity from a broader perspective that integrates the various perspectives and incorporates time as a critical element. Dual processing models maintain that there are alternative ways to process information that emphasize a fast, automatic, resource independent, but inflexible system; or a slower, conscious, attention dependent, but flexible system. Self-schemas can guide information processing when activated by contextual primes, but they operate as a coherent module. Self-identities allow one to contextualize goals and actions in a way that also reflects internal values and meanings, which carry through to evaluating action outcomes both internally and through social reactions.
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    Managing the Commercial-Social Paradox With Different Forms of Organizing
    (Routledge, 2021-11-09) Chui, Susanna L. M.; Gali, Nazha
    As businesses recognize the importance of accommodating the expectations and needs of stakeholders, modern businesses in the twenty-first century have to balance business profits and social conscience. This chapter aims to introduce an impact-profit matrix that explains how the commercial-social paradox is managed by different organizations or social programs. Four different types of competing logics are presented: (i) limited social and low financial values; (ii) limited social and high financial values; (iii) high social and low financial values; and (iv) high social and high financial values. Moreover, different business examples are presented to illustrate how each of the competing logic type is operated.
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    Cross‐border expansion and competitive interactions of indigenous mobile network operators in sub‐Saharan Africa
    (Wiley, 2018-02-27) Dike, Max; Rose, Elizabeth L.
    Emerging‐market multinational enterprises (EMNEs) have become major players in the global economy, with an increasing share of global foreign direct investment (FDI). Indigenous mobile network operators (MNOs) in sub‐Saharan Africa (SSA) are not left out in this pursuit, as they seek growth and competitiveness beyond their domestic markets. We investigate the FDI location choices and competitive interactions of the five indigenous SSA MNOs that had internationalized as of 2014 and find that, contrary to the literature, these EMNEs, operating in a key and rapidly developing industry, did not tend to commence their cross‐border expansion in geographically close markets. In addition, the MNOs are more likely to invest in countries with stronger control over corruption and do not appear to engage in heavy head‐to‐head competition with their rivals. These findings contribute to the internationalization literature in the context of the investment and competitive behaviors of the currently underexplored indigenous SSA multinationals.
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    Internationalization of mobile telecommunications: a systematic literature review
    (Emerald, 2017-09-04) Dike, Max; Rose, Elizabeth L.
    Purpose The purpose of this paper is to map the relevant studies pertaining to internationalization in the mobile telecommunications (telecom) sector, with the aims of reflecting and categorizing what has already been studied on this topic, as a means of guiding future research. Design/methodology/approach The authors use the systematic literature review methodological approach, adopting the “Antecedents-Phenomenon-Consequences” theoretical framework as a guide. Consistent with this framework, they identify and categorize studies in the academic literature that have discussed the cross-border expansion of mobile telecom firms. Their review is based on 50 research publications, selected based on the relevance of their findings and their underlying arguments. The authors then categorized each piece’s findings and arguments into themes and sub-themes. Findings The authors find evidence that mobile network operators (MNOs) are driven into international markets by a collection of factors that can broadly be categorized as either firm-specific/country factors or the desire to capture first-mover advantages (FMAs). They also find evidence that the Uppsala stages model does not provide an appropriate explanation of MNOs’ internationalization patterns, with firms tending to skip posited stages. Market size, the regulatory environment and government policies appear to be key influences in MNOs’ choices of foreign investment locations, and despite being a driver of internationalization, FMAs often erode with the entry of competitors. MNOs tend to prefer collaborative entries over greenfield investments, especially in countries in which telecommunications infrastructure is already in place. Finally, there is no consensus with respect to whether internationality is positively associated with financial performance for MNOs. Originality/value This review of the literature offers value to both academia and practice, by providing both insights into what has already been studied with respect to the internationalization of mobile telecom firms and a guide for future research.
  • ItemEmbargo
    Tuskys Supermarket: The good, The Bad, The Ugly in the Kago Family Business
    (Edward Elgar Publishing, 2024-07-01) Murithi, William; Kah, Sally
    The case discusses the rise and fall of the Kago family as founders and owners of Tuskys (formerly known as Tusker Mattresses) a business that started as a small retail store selling mattresses in Rongai, and later diversified to groceries and other consumer goods, on the outskirts of Nakuru Town located in the Rift Valley in East Africa. The supermarket chain was started by Mzee Kago, and later joined by his five sons, who helped grow the business to a leading retail store in Kenya and beyond. The exit of Mzee Kago in the early 2000s, and his passing on in 2002 dealt a blow to the family. However, the business seemed to be chatting and in good hands, as Sitivio took the reins of the family business. For the next decade, Tuskys enjoyed a growth period that rivaled their competitor Nakumatt supermarket, which was the leading retail chain both in assets and market reach. However, trouble started in 2012 when one of the siblings Yosefu, Director of Sales and Marketing, accused his brothers Sitivo, the managing director and Gachiwe, of financial mismanagement and fraud. Yosefu alleged that the two siblings had siphoned over KES 1.64 billion ($20.88 million) and transferred to subsidiaries and privately owned businesses without the knowledge of the directors. These accusations did not go well with Mr Sitivo, and when his brother failed to withdraw a case he had filed seeking the courts and criminal investigation departments (CID) to investigate the allegation, he punched him in the face. The battles for control among the siblings went full throttle after this incident. Any efforts to reconcile the siblings failed. Several attempts were made to rescue the leading retailer but the capital injection in the form of merchandise from the suppliers and efforts to bring investors failed. At the press conference, Mr Sitivo admitted that the Kago family has contributed to some of the woes that have faced the supermarket chains. But the question is, will the siblings be able to bury the hatchet to save the family business?
  • ItemOpen Access
    DEA-Driven Risk Management Framework for Optimising Supply Chain Strategies in the Nigerian Oil Industry
    (Elsevier, 2024-06-12) Asu, John Otu; Hatami-Marbini, Adel; Hafeez, Khalid; Khoshnevis, Pegah
    This paper develops a comprehensive risk management framework to optimise the Nigerian oil industry supply chain risk mitigation strategies. Given the complexities of petroleum supply chain, this framework aids researchers and decision-makers in navigating innovative risk management approaches, considering implementation of associated challenges. Data Envelopment Analysis (DEA) is initially employed to prioritise risk factors, and based on obtained results, optimal response strategies are determined. The study's findings reveal criminality and terrorist attacks as paramount Nigerian oil supply chain risk factors. Additionally, the research identifies practical mitigation strategies, such as risk transfer, safety planning, alternative energy carriers, improved energy efficiency, emergency rescue plans, expected shortages, and diplomatic relations. This research contributes valuable insights to academia and industry, fostering a deeper understanding of risk dynamics in the Nigerian oil sector. The framework presented offers a powerful approach to risk management, providing a foundation for informed decision-making and strategic planning in the ever-evolving landscape of supply chain dynamics.
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    Environmental performance assessment in the transport sector using nonparametric frontier analysis: A systematic literature review
    (Elsevier, 2024-02-07) Asu, John Otu; Hatami-Marbini, A.; Khoshnevis, Pegah
    The increasing environmental issues relating to carbon dioxide emissions are a primary concern globally and have triggered excessive research to investigate possible ways to reduce such emissions, especially in the transport sector, as initiated by Sustainable Development Goal (SDG) 13. This study investigates the importance of the nonparametric frontier analysis methodology, particularly Data Envelopment Analysis, in measuring environmental performance in the transport sector, emphasising how EU countries are working on meeting the recommendations of SDG 13. Researchers and policymakers have indisputably identified the transport sector as the primary source of global emissions. This paper aims to underline the significant environmental trends in the transport sector, including research topics, key works, research methods, future research direction, and recommendations to explore possible global or regional research agendas. In this regard, we mainly focus on various techniques used to measure the environmental performance within the transport sector. This research considers 186 articles from 46 journals. The survey’s main findings show the ever-increasing attention paid to studying the transport sector’s emissions, emphasising road and passenger car CO2 emissions as the major source of emissions in the transport sector. In the existing literature, the top three frequently adopted methodologies for measuring environmental performance in transportation include Data Envelopment Analysis, emission analysis, and simulation. This study shows research gaps and future directions on environmental performance assessment within the transport sector, particularly maritime and aviation.
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    Celebrity Fans and Their Consumer Behaviour: Autoethnographic Insights into the Life of a Fan (Paperback Issue)
    (Routledge, 2020-02) Wohlfeil, Markus
    Ever since the dawn of the Hollywood star system in the early 1920s, consumers have been fascinated by film stars and other celebrities and their seemingly glamorous private lives. The public demand for celebrities has become so pervasive that it is arguably an essential element of our everyday culture and market economy, and the focus of increasing study. This book explores the widespread phenomenon of celebrity fandom and provides a deeper understanding of why individual consumers develop an emotional attachment to their favourite celebrity and what this parasocial fan relationship means in their life. Based on an in-depth insider study of a consumer’s fan relationship with a film actress, the book provides unique insights into the celebrity-fan relationship, revealing the meaning it has for the consumer in everyday life, and how it evolves and expresses itself over time. While this book is primarily located within the field of consumer research, fandom and celebrity are of interest to a variety of academic disciplines. It will appeal to an interdisciplinary audience from marketing and consumer research, film studies, media studies, cultural studies, and sociology.
  • ItemEmbargo
    Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review
    (Taylor & Francis, 2024-05-07) Alateyyat, Salem; Jaaron, Ayham A. M.; Igudia, Eghosa
    Total Quality Management (TQM) research predominantly focuses on private sector industries, with limited attention to other key sectors like the third sector. This shortage is evident despite the TQM literature highlighting the importance of considering the business sector context when assessing TQM implementation. Therefore, this paper aims to report the recent developments in the relationship between TQM and Organizational Performance (OP) in the three sectors of the economy: the private, the public, and the third sectors. Through a systematic literature review methodology, 331 empirical studies published from 2000 to 2022 were analysed, drawn from Scopus, ABI Global, and EBSCO databases. The results indicate a paucity of empirical research on TQM and OP within the third sector, in contrast, TQM and OP have been extensively investigated in the private sector and to a moderate extent in the public sector. The study's novelty lies in utilising contingency theory to highlight the role of sector type as a contextual factor in TQM implementation across the three sectors: private, public, and third sector. This research contributes to the TQM literature by identifying existing research gaps in the third sector context, emphasising the urgency of empirical research that considers essential organisational variables alongside TQM and OP.
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    Generative AI in Higher Education: Innovation Strategies for Teaching and Learning
    (Palgrave Macmillan, 2024) Owoseni, Adebowale; Kolade, Oluwaseun; Egbetokun, Abiodun
    With the integration of generative artificial intelligence (AI), teachers and learners now have access to powerful tools to enhance their productivity and effectiveness in their work. To meet the demands of this dynamic educational landscape, teachers must embrace AI to handle repetitive tasks, freeing them to focus on more intelligent and humanistic responsibilities. For learners, responsible use of AI could make learning more fun, personalized, flexible, and enriching. This insightful new book explores the evolving role of educators in higher education in a world of rapid technological advancements and provides a practical outline of the available technologies. By integrating Generative AI into teaching and learning, Higher Education Institutions can contribute to achieving inclusive and equitable quality education, a target of the UN Sustainable Development Goals, and promote lifelong learning opportunities for all. Generative AI can be used to enhance teaching and learning experiences, foster creativity, and develop new learning experiences in higher education. This book is a valuable resource for educators navigating the ever-changing landscape of education technology. With scientific background, practical insights and actionable tips, this book will be of interest to scholars of emerging technologies and innovation in education. It will also be of practical use to instructors seeking to harness the power of generative AI, enhancing productivity and transforming their approach to personalized learning.
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    The Role of Traditions in Crisis – ‘Women and Children First’
    (British Academy of Management: Achieving transformation for greater good: Societal, organisational and personal barriers and enablers., 2024-09-02) Thompson, Ed; Buckley, D.
    This paper considers how solutions created during crisis by bricolage can permeate the popular narrative to become traditions, using the example of ‘women and children first’ established in 1852 during the sinking of HMS Birkenhead off the coast of South Africa. The theoretical implications include bricolaged solutions lasting over many years between and across situations.
  • ItemOpen Access
    Student Perceptions of Placement Opportunities and Employability – A Reflexive Deliberation Approach
    (Chartered Association of Business Schools: Learning, Teaching and Student Experience Conference 2024, 2024-05-14) Byrne, D.; Cook, J.
  • ItemEmbargo
    The expression of compassion in leadership in intercultural organizational situations: the case of Japanese leaders in India
    (Wiley, 2024-09-04) Ashta, Ashok; Stokes, Peter; Hughes, Paul; Dekel Dachs, Ofer; Tarba, Shlomo; Rodgers, Peter
    In this paper, we examine the role played by compassion in leadership in intercultural situations. Focusing on the growing and important economic context of Indo-Japanese business, we develop a model that identifies contingent factors that affect Japanese leaders’ expressions of compassion in intercultural organizational contexts. We engage with the spiritual capital construct and analyse leaders’ lived experiences leading to a novel extension of the well-established Nested Spheres Model of Culture. By adopting an inductivist and social constructivist approach, semi-structured interviews with Japanese business leaders operating in India are employed to generate data. The empirical data show how changes in time and place cause deeply embedded cultural values (such as compassion) to surface and become more explicit in leadership. The study also underlines the need to explore the wider spatial, temporal, and economic contingencies that affect both the dynamics of compassion in ‘intercultural’ business situations and spiritual leadership in intercultural contexts. (150 words; limit is 150 words)