Browsing by Author "Payne, Jonathan"
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Item Metadata only Changing job roles in the Norwegian and UK fitness industry - in search of national institutional effects.(Sage, 2012) Lloyd, C.; Payne, JonathanItem Metadata only The changing meaning of skill: still contested, still important(Oxford University Press, 2017-02-02) Payne, JonathanItem Metadata only Delivering better forms of work organization: Comparing vocational teachers in England, Wales and Norway(Sage, 2012) Lloyd, C.; Payne, JonathanItem Metadata only Devolution and strategies for learning and skills: the Leitch report and its alternatives(Institute for Public Policy Research, 2010) Keep, E.; Payne, Jonathan; Rees, G.Item Open Access Digital skills in context: Working with robots in lower-skilled jobs(Sage, 2022-07-19) Lloyd, Caroline; Payne, JonathanDigital skills are increasingly presented as essential for work and labour market inclusion, with fears the low-skilled could be left behind. Lack of clarity about these new skill demands and limited evidence from the workplace have prompted calls to unpack skill requirements in specific sectors and occupations. This article analyses digital skills in relation to wider skills and knowledge required in a job, and examines the influence of the workplace, sector and national institutional context. The study focuses on robotic technologies in lower-skilled jobs, drawing on the experience of food and drink processing operatives, and logistic porters and service workers in public hospitals, in Norway and the UK. The article contributes to the conceptualisation of digital skills, probes country differences, and offers a grounded understanding of the challenges presented for workers in lower-skilled jobs.Item Metadata only Divergent skills policy trajectories in England and Scotland after Leitch(Taylor and Francis, 2009) Payne, JonathanItem Metadata only Emotional Labour and Skill: A Reappraisal(Wiley, 2009) Payne, JonathanItem Open Access Employer engagement with third-sector activation programmes for vulnerable groups: interrogating logics and roles(Cambridge University Press, 2023-02) Butler, Peter; Payne, JonathanEmployer engagement with active labour market programmes (ALMPs) and related employability projects is seen as vital to their ‘success’. However, the role of employers remains under-researched – a gap which widens in relation to non-governmental programmes led by not-for-profit, third-sector organisations (TSOs). Recent studies suggest that engaging employers may depend on addressing both human resource (HR) and corporate social responsibility (CSR) ‘logics’ and linking the roles of ‘gatekeeper to jobs’ and ‘proactive strategic partner’. A key question is whether TSO-led programmes are better placed to combine these logics and roles in engaging employers to help vulnerable groups into decent sustainable employment. The article explores this through a case study of two projects in England. The findings highlight the challenges that TSOs face in having to appeal almost exclusively to a CSR logic and explores why this is the case.Item Open Access Fewer jobs, better jobs? An international comparative study of robots and ‘routine’ work in the public sector(Wiley, 2021) Lloyd, Caroline; Payne, JonathanRoutine manual work is often considered particularly vulnerable to digitalisation. Alongside potential employment effects, jobs are expected to change in terms of task and skill requirements. This article contributes to debates on the pace of digitalisation and the impact on low-skilled manual work through a study of transport robots in public hospitals in Norway and Scotland. Drawing on qualitative research, the findings are used to analyse the role of unions, as part of ‘country’ and ‘sector’ effects, shaping digitalisation and its outcomes.Item Metadata only Flat whites – who gets progression in the UK café sector?(Wiley, 2011) Lloyd, C.; Payne, JonathanItem Open Access Food for thought: Robots, jobs and skills in food and drink processing in Norway and the UK(Wiley, 2021) Lloyd, Caroline; Payne, JonathanThere is intense debate surrounding digitalisation and its implications for work. However, empirical research within established workplaces, especially international comparative studies, remains limited. This article uses cross-country research to further analysis of the relative importance of different institutions, actors and power relations in shaping digitalisation and worker outcomes. Through a multi-level approach, it compares the use of industrial robots in the food and drink processing sector in Norway and the UK. Drawing on qualitative research, it explores the pace of digitalisation, the process of implementation, and job and skills outcomes. The study finds strong national differences in the pace of digitalisation, and the role of unions in the process of implementation. In Norway, union power at workplace and national level, embedded in institutional arrangements, underpins more advanced use of technology and improved outcomes for workers.Item Metadata only Fronting up to skills utilisation: what can we learn from Scotland's skills utilisation projects?(Routledge, 2012) Payne, JonathanItem Metadata only ‘Full of sound and fury, signifying nothing’ interrogating new skill concepts in service work — the view from two UK call centres(Sage, 2009) Lloyd, C.; Payne, JonathanItem Open Access Hard times in latte land? Analysing pay and working time in the café industry in France, Norway and the UK(Sage, 2018-11-13) Payne, Jonathan; Lloyd, CarolineIndustrial relations and employment regulation are central elements of the national institutional framework shaping country-level differences in job quality. However, researchers are also interested in within-country variation by sector. International sector comparisons can shed light on the role of national institutions, individual employer approaches and workplace unions in shaping outcomes within a sector. This article uses qualitative data on pay and working time in the café industry in France, Norway and the UK to weigh the effects of institutions and employer differentiation on worker outcomes in a sector particularly challenging for union organisation. The findings identify the importance of national institutions for worker outcomes, and for shaping the scope at organisational level for employers and unions to make a difference.Item Open Access Hearing music in service interactions: A theoretical and empirical analysis(SAGE, 2017-05-15) Payne, Jonathan; Korczynski, Marek; Cluley, RobThere is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework for exploring the role of music in service exchanges. Two central factors are identified – how workers hear, and respond, to the music soundscape, and their relations with customers, given these have the potential to be both alienating and positive to the point of meaningful social interaction. From these, a 2×2 matrix is constructed, comprising four potential scenarios. The authors argue for the likely importance of music’s role as a bridge for sociality between worker and customer. The article considers this theorising by drawing upon interviews with 60 retail and café workers in UK chains and independents, and free text comments collected through a survey of workers in a large service retailer. The findings show broad support for music acting as a bridge for sociality. Service workers appropriate music for their own purposes and many use this to provide texture and substance to social interactions with customers.Item Metadata only 'It's all hands-on, even for management': Managerial work in the UK cafe sector(Thomson, 2014-04) Lloyd, C.; Payne, JonathanItem Metadata only "It's just the nature of the job at the end of the day": pay and job quality in mass market call centres(Russell Sage Foundation, 2008) Lloyd, C.; Mason, G.; Osbourne, M.; Payne, JonathanItem Open Access LE(a)P in the dark? Devolution, local skills strategies and inclusive growth in England(Taylor and Francis, 2018-10-16) Payne, JonathanA central challenge for local skills strategies is whether they can contribute to ‘inclusive growth’ including ‘more and better jobs’ across a local economy. Skills strategies, it has been argued, must go beyond simply boosting skills supply and be integrated with policies that shape employer demand for, and utilisation of, skills, including economic development and business improvement. Among developed countries, this is particularly challenging for neo-liberal economies, with weakly regulated labour markets where many firms compete through low wages and low-skill job design. How much progress can be made locally is unclear. The article focuses on England, a highly centralised neo-liberal economy, with high levels of low-wage work and over-qualification. Since 2010, UK governments have promised to empower local communities to drive growth, reforming the infrastructure for sub-national economic development and localising elements of skills policy, as part of a devolution agenda for England set in the context of austerity. There are important questions around how local actors understand the ‘skills problem’ and whether they can evolve integrative approaches that might contribute to inclusive growth. Drawing upon qualitative research with local actors in the Midlands, the article explores their assumptive worlds in order to shed light on opportunities and constraints.Item Open Access Licensed to skill? The impact of occupational regulation on fitness instructors(SAGE, 2017-03-29) Lloyd, Caroline; Payne, JonathanItem Open Access Local authority commissioning of employability support in Scotland and its impact on third-sector provision(De Montfort University, 2024-08-06) Payne, Jonathan; Butler, Peter; Rose, Jonathan