Browsing by Author "Kirkham, Richard"
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Item Metadata only Modelul Ombudsmanului britanic, irlandez şi Australian: expansiune, redimensionare şi noi orizonturi(C.H.Beck publishers, 2011-02) Thompson, Brian; Kirkham, Richard; Buck, Trevor, 1951-This Chapter is derived from the authors’ project ‘Public Services Ombudsmen and Administrative Justice: Models, Roles, Methods and Relationships’ funded by the Economic and Social Research Council. In this study we supplemented research of the literature on the ombudsmen (annual reports, investigation reports, speeches and articles) with interviews with over 20 ombudsmen (see schedule) who deal with public services in the UK, Ireland, Australia and New Zealand. We also interviewed some private sector ombudsmen, auditors and, in the UK, some complaints handlers intermediate between an agency and the public services ombudsman. In this Chapter we consider the roles that are being performed by the Public Services Ombudsmen (PSO) in our study and the methods that they have adopted to perform those roles. This leads us to speculate that in practice the roles of the PSO may be expanding, and there are new horizons to explore in the ombudsman community.Item Open Access The ombudsman enterprise and administrative justice.(Ashgate, 2010-12-23) Buck, Trevor, 1951-; Kirkham, Richard; Thompson, BrianThe statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.Item Metadata only Putting the ombudsman into constitutional context(Oxford University Press, 2009-10) Kirkham, Richard; Thompson, Brian; Buck, Trevor, 1951-This article argues that in debates on constitutional reform more attention should be paid to the potential contained in the office of the ombudsman. It highlights four key areas of the constitutional activity in which the ombudsman is well designed to make a significant contribution. The argument is also made that both within and outside the UK there have been a number of developments in ombudsman practice in recent years that suggest that more is already being made of the ombudsman institution than previously understood.Item Metadata only Researching public services ombudsmen and administrative justice(2007) Buck, Trevor, 1951-; Thompson, Brian; Kirkham, RichardItem Metadata only Time for a "Leggatt-style" review of the Ombudsman system?(2011-01) Buck, Trevor, 1951-; Kirkham, Richard; Thompson, BrianThe article argues that the “system” of ombudsmen that operates in the United Kingdom, together with the rapid evolution of internal complaints systems, has developed into a fundamental feature of the twenty-first century administrative justice system. Yet this system is in need of a fundatmental review akin to the Leggatt review of tribunals conducted in 2001. Further, the Law Commission’s current work in this area is a welcome development, but a wider review of the institution is required.Item Metadata only When putting things right goes wrong: enforcing the recommendations of the ombudsman.(Sweet & Maxwell, 2008) Buck, Trevor, 1951-; Kirkham, Richard; Thompson, Brian