Hotel Recruitment and Selection Practices: The Case of Greek Hotel Industry

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dc.cclicenceCC-BY-NC-NDen
dc.contributor.authorChytiri, Alexandra-Paraskevi
dc.contributor.authorFilippaios, Fragkiskos
dc.contributor.authorChytiris, Leonidas
dc.date.acceptance2018-05-19
dc.date.accessioned2019-09-11T09:06:36Z
dc.date.available2019-09-11T09:06:36Z
dc.date.issued2018-07-01
dc.descriptionopen access journalen
dc.description.abstractHotel industry, as a service industry, is greatly dependent upon its employees. Recruitment and Selection practices constitute an important starting stage for hotels towards generating an efficient and productive workforce. The present study, by focusing on 5* and 4* hotels, examines the current trends in the implementation and effectiveness of recruitment and selection practices in the Greek hotel industry, controlling for class category, size and ownership. An inferential quantitative research design was used, and an online survey was conducted, using a seven–point questionnaire. The study concludes that hotel industry, at least in Greece, is still using old – fashioned and cost effective recruitment and selection methods. Findings also outline that 5* and 4* hotels do not differentiate their mix of methods used in recruiting and selecting future employees. Internal recruitment methods are mostly considered to be effective in contrast to external recruitment methods. While interviews and reference checks are listed at the top of the effectiveness list of selection methods. The findings of this research enhance industry understanding of the use and effectiveness of recruitment and selection methods and indicate the need for hotels of superior class to re–examine their recruitment and selection methods and adopt more contemporary ones in their mix.en
dc.funderNo external funderen
dc.identifier.citationChytiri, A.P., Filippaios, F., Chytiris. L. (2018) Hotel Recruitment and Selection Practices: The Case of the Greek Hotel Industry. International Journal of Organisational Leadership, 7(3), pp.324-339.en
dc.identifier.doihttps://doi.org/10.33844/ijol.2018.60465
dc.identifier.urihttps://www.dora.dmu.ac.uk/handle/2086/18433
dc.language.isoenen
dc.peerreviewedYesen
dc.publisherCanadian Institute For Knowledge Developmenten
dc.researchinstitutePeople, Organisations and Work Institute (POWI)en
dc.subjectHuman Resource Managementen
dc.subjectPracticesen
dc.subjectRecruitment and Selectionen
dc.subjectHospitalityen
dc.subjectHotel Industryen
dc.subjectFour and Five Star Hotelsen
dc.subjectGreeceen
dc.titleHotel Recruitment and Selection Practices: The Case of Greek Hotel Industryen
dc.typeArticleen

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