Does Ownership Matter for Service Delivery Value? An Examination of Citizens’ Service Satisfaction

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dc.cclicenceCC-BY-NCen
dc.contributor.authorHodgkinson, Ian R.en
dc.contributor.authorHughes, Paulen
dc.contributor.authorHughes, Mathewen
dc.contributor.authorGlennon, Russen
dc.date.acceptance2016-12-09en
dc.date.accessioned2016-12-15T13:35:43Z
dc.date.available2016-12-15T13:35:43Z
dc.date.issued2017-01-01
dc.descriptionThe file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.en
dc.description.abstractGovernments across the world outsource service delivery to external agents, but does ownership matter for service delivery value? Though theory points to clear ownership differences on effectiveness, there remains limited empirical evidence of the impact of ownership on citizens’ satisfaction. Focusing on local authorities in England, we draw on secondary data (2007 and 2009) to examine if ownership type matters. The findings indicate that ownership–public, nonprofit, private–confers no direct benefits for citizens’ satisfaction suggesting that the outsourcing decision should not rely on unfounded assumptions about performance differentials between ownership types. The implications for public management are explored.en
dc.explorer.multimediaNoen
dc.funderN/Aen
dc.identifier.citationHodgkinson, I.R., Hughes, P., Hughes, M. and Glennon, R. (2017) Does Ownership Matter for Service Delivery Value? An Examination of Citizens’ Service Satisfaction. Public Management Review, 19 (8), pp. 1206-1220en
dc.identifier.doihttps://doi.org/10.1080/14719037.2016.1272711
dc.identifier.urihttp://hdl.handle.net/2086/13093
dc.language.isoenen
dc.peerreviewedYesen
dc.projectidN/Aen
dc.researchinstituteCentre for Enterprise and Innovation (CEI)en
dc.subjectownershipen
dc.subjectperformanceen
dc.subjectsatisfactionen
dc.subjectpublicnessen
dc.subjectcitizensen
dc.subjectoutsourcingen
dc.subjectcontractingen
dc.titleDoes Ownership Matter for Service Delivery Value? An Examination of Citizens’ Service Satisfactionen
dc.typeArticleen

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