A Sensemaking Approach to Tablet Users’ Accommodating Practices

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dc.cclicenceN/Aen
dc.contributor.authorZamani, Efpraxia D.en
dc.contributor.authorGiaglis, G. M.en
dc.contributor.authorPouloudi, Nancyen
dc.date.accessioned2016-04-27T09:12:38Z
dc.date.available2016-04-27T09:12:38Z
dc.date.issued2013
dc.descriptionBest Paper Awarden
dc.description.abstractAs mobile devices permeate daily life, several studies investigate how users react when technology falls short of their expectations. In this paper, we deploy a data/frame model to examine sensemaking processes through which users approach their interaction with the tablet under conditions of discomfort. We show that users eventually handle such problematic episodes by adopting one of three identified practices: they choose to defer tasks until the situation changes or abandon the platform altogether; they develop workarounds at different levels of mastery; or they proceed by reframing their expectations for the mobile platform. The paper’s contribution is twofold. Investigating user narratives on interaction, our study explicates the sensemaking processes through which users adopt one of the three practices. On a practical level, its results can inform IT artefact and application design by offering insight on how users proceed in bridging the gap between their expectations and the situation at hand.en
dc.funderco-financed by the European Union (European Social Fund – ESF) and Greek national funds through the Operational Program "Education and Lifelong Learning" of the National Strategic Reference Framework (NSRF) - Research Funding Program: Heracleitus II. Investing in knowledge society through the European Social Fund.en
dc.identifier.citationZamani, E.D., Giaglis, G.M., Pouloudi, A. (2013) A Sensemaking Approach to Tablet Users’ Accommodating Practices. Proceedings of the International Conference on Information Systems (ICIS 2013), December 15-18, Milan, Italyen
dc.identifier.isbn9780615933832
dc.identifier.urihttp://hdl.handle.net/2086/12003
dc.language.isoenen
dc.peerreviewedYesen
dc.projectidN/Aen
dc.publisherInternational Conference on Information Systems (ICIS)en
dc.researchgroupCentre for Computing and Social Responsibilityen
dc.researchinstituteCentre for Computing and Social Responsibility (CCSR)en
dc.subjectCase study/studiesen
dc.subjectUser behaviouren
dc.subjectIT artefacten
dc.subjectworkarounden
dc.subjecttableten
dc.subjectsensemakingen
dc.subjectiPaden
dc.titleA Sensemaking Approach to Tablet Users’ Accommodating Practicesen
dc.typeConferenceen

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