Understanding core IS capabilities throughout the IS/IT service co-production lifecycle

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dc.cclicenceCC-BY-NCen
dc.contributor.authorKasraian, Lalehen
dc.contributor.authorSammon, Daviden
dc.contributor.authorGrace, Audreyen
dc.date.acceptance2016-06-16en
dc.date.accessioned2018-11-02T14:05:28Z
dc.date.available2018-11-02T14:05:28Z
dc.date.issued2016-06-16
dc.descriptionProf. Sammon and Dr. Grace have been involved in this research study (i.e. as the senior and co-supervisors) from the Business Information Systems department at the University College Cork, Ireland.en
dc.description.abstractDuring service co-production, the firm and the customer jointly participate in design and delivery of the service by leveraging the customer’s knowledge and preferences to individually tailor the service for the customer. Here, the main challenge is how a firm’s project team may accomplish modifications to meet the customers’ needs within the required timeframe. Thus, this research paper explores the role of project team’s core capabilities during the IS/ IT service co-production lifecycle stages across three case studies. The paper contributes to theory by presenting a matrix model which maps the core capabilities against IS/IT service co-production lifecycle stages. The study also contributes to practice, specifically where firms are looking to enhance their in-house core capabilities in order to improve their IS/IT service co-production involvement with their customers.en
dc.exception.ref2021codes252cen
dc.fundern/aen
dc.identifier.citationKasraian, L., Sammon, D. and Grace, A. (2016) Understanding core IS capabilities throughout the IS/IT service co-production lifecycle, Journal of Decision Systems, 25, pp. 290-301en
dc.identifier.doihttps://doi.org/10.1080/12460125.2016.1187391
dc.identifier.urihttp://hdl.handle.net/2086/17054
dc.language.isoenen
dc.peerreviewedYesen
dc.projectidn/aen
dc.publisherTaylor and Francisen
dc.researchinstituteCyber Technology Institute (CTI)en
dc.subjectService co-productionen
dc.subjectCore IS Capabilityen
dc.subjectIS/IT servicesen
dc.subjectService lifecycleen
dc.titleUnderstanding core IS capabilities throughout the IS/IT service co-production lifecycleen
dc.typeArticleen

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