Web-based e-Government services acceptance for G2C: A structural equation modelling approach.




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De Montfort University


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Peer reviewed


E-Government is the use of information technology particularly web applications to deliver convenient services for citizens, business and government. Governments worldwide spend billions of their budgets in order to deliver convenient electronic services to their citizens. There are two important points; government offers online services, and citizens consume these services. In order to maximize the benefits of these projects and to avoid possible failures, the gap between these points should be addressed. Yet there are few empirical studies that have covered the relevant issues of adoption from the citizen perspective in developing countries. This research study investigates citizens’ acceptance of e-government services in the context of Saudi Arabia. It posits an integrated model of the key elements that influence citizens’ adoption of e-government. The framework includes a combination of attitudinal, social, control and trust factors as well as the influence of gender. The model is validated by surveying 533 citizens and utilising the structural equation modeling technique for data analysis. Findings show that both measurement and structural models exhibit good model fit to data. The study shows that all constructs satisfy the criteria of constructs reliability and convergent and discriminant validity. The paths estimations show that of the sixteen designed casual relationships, eleven paths relationships were found to be significant while the other five paths remained unsupported.



E-government, acceptance, trust, theory of planned behavior, structural equation modeling



Research Institute